Quality & Technical Support Manager - Jakarta

Responsibilities:
• To assure the Quality of general process of delivery to customer and customer complaints / feedback by communicating the KPI and initiate corrective actions to get all KPI as per target.
• To ensure the customer complain process meet to customer need and satisfaction for strategic customer or critical complaint
• To represent customer concern in case complaints, issues, feedback, dissatisfactions.
• To assure the quality product issues are managed  and communicated to all related parties
• To assure technical support  runs according to the responsibility

Requirements:
• S1 Electrical /Electronic engineering /Industrial engineering
• 3 years with at least 1 year in Quality function
• Fully aware with Customer Satisfaction.
• Understand the procedures requirement according to ISO 9001.
• Leadership and Communication skill to customers.
• Basic Technical/ Engineering knowledge (manufacture/design/technique)
• Quality Engineering (Product Quality/ System Quality/ Process Quality)
• Analysis technique: Min QCC tools up to 6 sigma tools.
• General Product Knowledge
• General Computer Literature, min. MS Excel plus MS access and able to communicate in English

Send your resume to Human Resources Division:
job.resume@schneider-electric.com

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