Success Story: Electrical Energy

I. CUSTOMER ENVIRONMENT / PROJECT CONTEXT

Customer profile:

• NDPL is a joint venture created in 2002 by Tata Power and the Government of NCT of Delhi as part of a privatization process. 
  
• They are recognized as a reference, a technical and an opinion leader in India. 
  
• NDPL serves over 1,000,000 customers with a daily supply of an average 17 BWh.    
  

Customer objective and constraints:

NDPL needs:

• Help to localise faults and remotely operate switches in order to reduce outage duration
  
• Fast to install and easy to access and maintain the Field RTUs.
  

Constraints: 

• The solution has to be adapted to the "existent" networks and with non Schneider Electric Equipment.
  
• Lack of skilled field staff to maintain Remote Terminal Units (RTU).
  
• Security of communication network.    
  

II. SOLUTION IMPLEMENTATION

Implementation methodology (main phases):

• Site survey and fact collection (Which RMU, configuration, Mounting arrangement, Cable length etc.).
  
• Prototype development with customized cabinets.
  
• Installation, configuration and final integration tests with SCADA.    
  

Duration:

• 18 months
  

Solution overview (services, products, systems, architectures...):

III. RESULTS / ACHIEVEMENT

Customer benefits:

• Short delivery time
  
• A full complete offer including supply, installation, testing and commissioning.
  
• Adaptability of our products to non Schneider Electric MV equipment.
  
• Ability to capture latent problems with existing solutions and added value.
  
• Excellent relationship.
  
• Sensitive to customer needs.
  
• Good homework and trials to overcome experience issues.
  
• Emphasize on total cost of ownership and ease of use.
  
• After sales support and hand-holding    
  

Schneider Electric differentiating values VS competitors:

• Instalaltion : four hours of downtime (at RMUs including motor installation) against 2 days for Siemens.
  
• ABB could not demonstrate effective communication on GPRS and insisted on CDMA with very high OPEX (20 times).
  
• Safety & Security:

        Proven & reliable solution with high degree of safety (Limited skilled staff) and data security.

• Reduce outage & improve consumer satisfaction:
  

        Introduce redundancies and reduce the down time during faults.
        Create infrastructure to implement Automated Outage Management System.

• Low operational cost:
  

        Low operational cost in terms of Communication rentals, Maintenance & Troubleshooting.
        Least or no reflection on tariff (Regulator pressure on ARR).

• Less time to install:

        Low down time during implementation
        Faster implementation on entire live network to capitalize faster on investment (Regulator pressure)